Frequently Asked Questions
Below you will find answers to our most frequently asked questions. Please carefully
read through them before sending us an email. Many of your questions may be answered
here.
We sincerely appreciate your help and thank you for being our customer!
Payment Methods
How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accept
checks and money orders. Orders paid by check will usually not be processed
until the funds have been verified. If you would like to pay by money order,
please email us for instructions at CustomerService@HealthWebShopping.com.
If you are sending a check, please make it payable to: Health Web
Shopping. The mailing address is:
Health Web Shopping
Customer Care Department
243 Park Avenue
Manalapan, NJ 07726 USA
Q. When will you bill my credit card?
A. We will not bill your credit card until your order actually
ships or is ready to be shipped.
Q. Do you charge sales tax?
A. We charge absolutely no sales tax to all of our customers!
Q. Is it safe to use my credit card?
A. Absolutely. We have taken every precaution to make your
transactions secure. We use Authorize.net, which is the leading provider of
digital trust services that enable businesses and consumers to engage in commerce
and communications with confidence. Authorize.net's digital trust services
create a trusted environment that is powered by a global infrastructure that
manages more than 6.5 billion communications and transactions a day. Nevertheless,
if you prefer, we also offer you the option of submitting your order by telephone
at 866-213-3875 . All account information submitted to us
is safely isolated from unauthorized Internet access.
Q. I see a double charge on my credit card statement. Was I double charged?
A. Absolutely not. Credit/bank statements will list our company
twice. The 1st appearance is simply an authorization, and the second appearance
is the physical transaction. Once the physical transaction clears, the "pending
authorization" will be released and the deduction will drop off of your account.
The physical transaction usually takes 1 - 2 business days to clear.
Ordering
Q. Can I place my order by phone?
A. Yes. You can speak to one of our professional customer care
agents to guide you through the phone ordering process. Our toll free number is
866-213-3875. We do encourage our customers to place their orders directly
through our online store because of the sheer convenience and the maximum level
of security that our SSL encrypted site provides them.
Q. Why do the prices of some products change when I add a product, or change
the quantity?
A. There are two reasons why prices change. Firstly, some products
on our site sell for different prices depending on the quantity purchased. As you
add or remove products from your cart, the prices will be updated to reflect the
price for the requested quantity. Secondly, if you try to modify the quantity of
products contained within a bundle, the discount applied to the bundle will be removed
and the products will be priced at their default price according to the quantity
requested.
Q. I'm having trouble placing an order on your website. What should I do?
A. On a rare occasion, our website may be experiencing difficulties
receiving orders. This could be a temporary situation outside of our control,
including problems with the customer's computer. Give it a little time and
revisit the site again. Another option is to call the toll free number, 866-213-3875,
and a customer service representative will be happy to assist you in placing
that order.
Q. I did not receive my order confirmation or my shipping notification.
A. This is usually due to a couple of factors. There may have been
a typo in your email address that you submitted to us. Because our system is automated
and we would not recognize the mistake to correct it, you would not receive your
proper email notifications for both the order confirmation and shipping notification.
Please email us at CustomerService@HealthWebShopping.com
so that we can make the proper adjustments.
If you did receive an order confirmation but not a shipping notification,
please wait 24 hours to compensate for any possible email difficulty. We ship
all of our orders out the same day if they are received prior to 1:00pm Eastern
Standard Time (Monday-Friday). After this designated cutoff time, we will
ship the following business day. We will then notify you of your order tracking
number via an email confirmation.
Q. When I track my order it says "unable to track shipment" or "invalid
tracking numbers"?
A.While you have received your shipment tracking number, the shipper
hasn't scanned your package yet. Your package has shipped and we have sent you the
notification-however, it still takes the shipper a couple of hours after they pick
it up from our warehouse to scan every package into their tracking system. Please
allow some time before carefully re-entering the shipment tracking number in the
appropriate area of our page.
Please Note: USPS does not provide tracking numbers with their
shipments but they do provide a shipping confirmation number. You will not be able
to track USPS shipments.
Q. Do you accept International orders?
A. We do accept International Orders.
Q. How do I cancel/change my order?
A. In most cases, orders are received and processed immediately.
The transaction takes place within an instantaneous automated system. We ship
all of our orders out via most efficient method at 1:00PM Eastern Standard
Time (Monday-Friday). If you need to cancel the order please login into your
account by visiting ehealthnutrition.com and change or cancel your order.
Q. How do I access my account?
A. Your account can be accessed by clicking on Your Account
in the upper top header of our website. You will then be able to choose which
part of your account you would like to edit after you have logged in by supplying
your Email Address/Password that you have established with us in opening your
account.
Q. Do you offer an autoship program?
A. No. We do not offer any autoship program at this time.
If you like the product you purchased, you will need to order it yourself
again. You will need to place that order either online or with our customer
service department
Q: Do you offer coupons to returning or new customers?
A. Yes. You receive a coupon with your order confirmation
and if you opt-in to our newsletter you will also receive special coupons
and discount coupons in each newsletter. Sometimes we will offer coupons on
each product page for those customers that are new to the Health Web Shopping
experience. Please note: Only one coupon is redeemable
per purchase.
Q: I am interested in buying a large quantity of a particular item.
Do you offer bulk discounts?
A: We are a wholesale direct to consumer business,
selling and shipping directly to our clients. We do not have the margin in
our pricing to create lower wholesale bulk or volume purchasing discounts.
Our pricing is based on the fact that we deal directly with the product manufacturers,
saving layers of distribution costs. This helps keep our prices affordable.
Shipping
How do I estimate Next Day/2 Day delivery days?
- Next day is delivered on the next business day after the order has shipped.
- 2nd Day Air is 2 business days after the order has shipped.
- Note: Weekends and holidays do not count as shipping/business days.
- Shipper business days are: Monday, Tuesday, Wednesday, Thursday & Friday
- If your delivery day falls on a holiday your package should be delivered on the
next business day
Q. I did not receive my order confirmation or my shipping notification.
A. This is usually due to a couple of factors. There may have been
a typo in your email address that you submitted to us. Because our system is automated
and we would not recognize the mistake to correct it, you would not receive your
proper email notifications for both the order confirmation and shipping notification.
Please email us at CustomerService@HealthWebShopping.com
so that we can make the proper adjustments.
Q. Is there a cut off time for air orders to ship the same day.
A. Yes, generally all orders placed after 1:00 PM EST are
shipped the following business day.
Q. Can I correct my address?
A. Any address that is changed by the customer or shipper
after the order is shipped will be charged an address correction fee ranging
from $5.00-$10.00 depending on what service you choose. Any address that is
given incorrectly and has to be changed by either, the customer, eSourceHealth.com,
or the shipping company will be charged an address correction fee imposed
by the shipping company ranging from $5.00-$10.00. (For example, no apartment
number is given, an incorrect zip code or incorrect street number is provided
on your order form, etc.) If you have placed an order and it has not shipped,
you can login to your account and change your address.
Q. What about Military Orders: APO/FPO addresses?
A. All Military orders are shipped by USPS Priority Mail. US mail
to the various military addresses takes anywhere from one to eight weeks for delivery
as we have been recently seeing delays in military shipments. The US Postal Service
has no tracking on military orders. Any damages or claims must be reported to us
within 24 hours of receipt of the package. If the package is damaged, take the damaged
package to the military postal unit and file a report.
Q. Do you ship internationally?
A. All international orders are shipped via USPS Priority
Mail International. Health Web Shopping is not responsible
for any taxes, tariffs, customs restrictions, or other regulations that apply
in countries outside the United States. Please contact you customs officials
if you have any questions. Any package returned because of customs, product
illegality in a specific country, etc., shipping charges will not be refunded.
Product Questions
Q. I have a certain medical condition. What do you recommend for
it?
A. Unfortunately, we can't recommend any product for a medical
condition or disease. We suggest that you contact your doctor or health care
provider for recommendations. If you are pregnant or sick you should always
get the advice of a health care professional. These products are not intended
to diagnose, treat, cure or prevent any disease. Individual results will vary
from person to person. Self medication is never a good idea - if you have
a serious illness or disease, we always recommend that you see a medical professional.
Q. How can I share my experience with your website and/or products?
A. If you have used our services or purchased a product on our website
and would like to tell us about your experience, we would be happy to post
that experience with others on our website.
To submit your personal experience, please email us at CustomerService@HealthWebShopping.com.
Please include your first and last name and/or order# in your email. If you
would like to include your photo as well, please let us know and we will have
our customer service department contact you with further directives.
As a token of our appreciation, we will provide you with a coupon for 10%
off on your next order when you send us your feedback. Upon receiving your
feedback, our customer service department will contact you via e-mail or phone
with the coupon code for your discount!
That's right! - we will give you 10% off your next order for sharing your
experience with us.
Q. What if I have an allergic reaction to a product?
A. There will be a 25% administrative processing
fee calculated against the total cost of all opened
products being returned including those being returned due to an allergic
reaction with any product we sell on our website. All of our product pages
list each ingredient contained in each dosage. It is your responsibility to
printout the product specifications so that you may present them to your medical
doctor for advice, warnings, guidance and dosage amounts dependant on your
individual needs. We do not employ anyone on staff qualified to give out medical
advice and therefore are not responsible for unexpected reactions brought
upon the consumption of any and all products we sell.